Support
Support
Email is our support channel. It goes to the person who wrote the code, and it is answered within two business days.
Contact
| Support email | productsupport@1337-software.com |
|---|---|
| Response time | Within 2 business days. Most messages are answered the same day. |
| Hours | Monday–Friday. Weekend messages are answered on Monday. |
| Languages | English. |
| Privacy & data requests | legal@1337-software.com — see the privacy policy |
Reporting a problem
The more of this you can include, the faster we can fix it. None of it is required — a one-line description is still worth sending.
- What you did, what you expected, and what happened instead.
- The product and, if known, the version or date you noticed it.
- Your device, operating system, and browser version.
- A screenshot or screen recording, if the problem is visual.
- The approximate time it happened, so we can find it in the logs.
Please do not include passwords, authentication codes, or API keys in a support email. We will never ask you for your password.
Common questions
Which products do you support?
Inbox, our email triage app, is in active development and not yet released. Early access participants get support through the same email address as everyone else.
What access does Inbox need to my email?
Inbox signs you in with Google and requests the Gmail gmail.modify
permission, which lets it read your messages and trash, archive, label, and mark them
read. It cannot send mail as you, and it never does.
How do I revoke access?
Open your Google account permissions page and remove access for 1337 Software. Access ends immediately. Revoking does not by itself delete data we have already stored — to do that, use the request below.
How do I delete my account and my data?
Email legal@1337-software.com from the address you signed up with, with the subject "Account deletion request". We will confirm, delete your account together with the authentication tokens and any stored data associated with it, and confirm again when it is done — within 30 days, and normally much sooner. Backups roll off within 30 days of deletion.
Do you sell my data or train models on my email?
No, and no. Details are in the privacy policy.
How do I report a security issue?
Email contactus@1337-software.com with the subject "Security report". Please give us a reasonable window to fix an issue before disclosing it publicly. We will acknowledge within 2 business days and keep you posted on the fix.